Buy with Confidence
We take great pride in the quality and craftsmanship of all our Valina jewelry. Your Valina jewelry purchase includes a warranty that ensure your piece will be free from any manufacturing defects one year from the date of purchase.
Valina.com Warranty Claim Process
For Valina.com purchases, please use our contact form to reach our customer care team. They will review your claim and if it is proven to be a manufacturing defect will repair or replacement your jewelry at no cost to you.
To ensure proper claim process, please maintain your original receipt for proof of purchase. Without a valid receipt, we may not be able to process your claim. (link contact form to contact page)
You will be required to pay initial shipping costs to get your jewelry to us. Upon approving the warranty claim you will be reimbursed for those costs, a receipt will be required for this or no shipping will be reimbursed.
Authorized Retailer Warranty Claim Process
If you purchased your jewelry from one of our authorized retailers, please see that location to start your warranty claim process. If you’ve moved since your original purchase, you can find the closest retailer to you here. (link here to find a retailer page.)
What if my jewelry is not covered by the warranty?
If jewelry inspection determines that the defects are not related to manufacturing within the one-year warranty period, we can return your jewelry to you so that you may take it to be repaired at a jeweler of your choice or we can offer you an estimate for our team to make the repairs.
If your jewelry defects are not covered under warranty, you will be responsible for all shipping and handling costs to send the jewelry to us and for us to return it to you.
What is not covered?
Your Valina jewelry is made with the highest quality materials and craftsmanship. However, over time, normal wear and tear may occur. Manufacturing defects do not include normal wear and tear. Also excluded are missing stones or repairs needed as a result of force upon the jewelry, extreme wear or a sizing or alterations made by an unauthorized party.
If you have any additional questions, please contact our customer care team at XXX-XXX-XXXX or use our contact form. (link to contact page)
